Returns and Exchange Policy
Returns, Refunds & 100-Day Risk-Free Trial
We want you to shop with complete confidence. That's why every Vibro Band is backed by our 100-Day Risk-Free Trial.
If you're not completely satisfied with your purchase, you may return your order within 100 days of delivery for a refund, subject to the conditions below.
If you receive the wrong item or your order arrives damaged or defective, please contact us at info@vtlfx.shop and we'll resolve the issue as quickly as possible.
Order Cancellations
You may cancel your order free of charge before it has been processed or shipped.
To request a cancellation, please contact us as soon as possible at info@vtlfx.shop and include your order number.
If your order has already been shipped, it can no longer be cancelled. However, you're still covered by our 100-Day Risk-Free Trial and may return your order after delivery in accordance with this policy.
Return Eligibility
To qualify for a refund:
- Your return request must be submitted within 100 days of delivery.
- The item should be returned in good condition, including all original accessories and packaging where possible.
- Products that are damaged due to misuse o
- r intentional damage may not be eligible for a full refund.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was sent.
We recommend using a tracked shipping service, as we cannot be responsible for return shipments that are lost in transit.
How to Start a Return
Step 1 – Contact Us
Email info@vtlfx.shop with:
- Your order number
- The email address used for your purchase
- The reason for your return
- We'll review your request and provide return instructions.
Step 2 – Return Your Order
Package your item securely and ship it to the return address we provide.
Please use a tracked shipping service so both parties can monitor the shipment.
Step 3 – Receive Your Refund
Once your return has been received and inspected, we'll process your refund to your original payment method within 5 business days.
Depending on your bank or card issuer, it may take a few additional business days for the refund to appear in your account.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately at info@vtlfx.shop.
Include your order number and, if possible, photos showing the issue. We'll work with you to provide a replacement or refund as quickly as possible.
Contact Us
If you have any questions about your order, return, or refund, our support team is happy to help.
Email: info@vtlfx.shop
You can also contact us through our social media channels:
For additional information, please visit www.vtlfx.shop.