Ordering and Delivery
Have you found a VTLFX item that you absolutely must have? Great!
Select a color and/or size now and click 'add to cart'. Of course, you can continue shopping - you can always return to your shopping cart by clicking on the 'shopping bag icon' at the top right. Please note: if items are in your shopping cart, this does not mean they are reserved.
Done shopping? Then it's time to complete your order. Click on the 'shopping bag icon' at the top right to go to your VTLFX items. In the next screen, you can still adjust the quantities if needed. Then click on the 'Proceed to checkout' button. Now you'll land on the check-out page. Here you can easily fill in all your details on one page.
Please note: After you have completed your order, you can no longer modify it, as your order will be processed immediately so that you can receive it as quickly as possible.
1. WHAT ARE THE SHIPPING COSTS?
VTLFX covers the shipping costs. You pay no shipping costs.*
*You do have to pay shipping costs to return your item yourself.
2. CAN I TRACK MY DELIVERY?
Yes, we ship all your items with Track & Trace. You can track your order via the order status page - you will receive the link via email as soon as your order has been shipped.
It may sometimes take a while before the Track & Trace status is available.
3. WHAT ARE THE DELIVERY TIMES?
VTLFX strives for fast delivery of products. When you place an order on working days before 3:00 PM, we aim to process your order the same day. We ship many of our items directly through our suppliers. Therefore, the average delivery time is 5 - 7 working days.
4. I'M NOT HOME DURING DELIVERY, WHAT NOW?
If your package cannot be delivered, it will be held at your local courier's pickup location for up to 7 days. The courier will notify you with pickup instructions and the pickup location. If the package is not collected within 7 days, it will be returned to our warehouse.
5. WRONG ADDRESS
It is the customer's responsibility to ensure that the provided shipping address is correct. We do our best to speed up processing and shipping, so there is always a small window to correct an incorrect shipping address. Contact us immediately if you think you have provided an incorrect shipping address.
6. LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages after they have been marked as delivered by the courier. If your tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and keep you updated throughout the process.
Questions About Your Order
Do you have questions about your order? Please check the frequently asked questions page. If your question is not listed, feel free to contact us.
Email: info@vtlfx.shop
Website: www.vtlfx.shop
For more information, visit www.vtlfx.shop